Alex Hynes was appointed Managing Director of Scotland’s Railway on 24 June 2019 (a close working relationship between Abellio ScotRail and Network Rail in Scotland), following two years as Managing Director of the Scotrail Alliance. Prior to this, Alex was Managing Director of the Northern franchise for three and half years where he successfully delivered their best-ever customer satisfaction scores as well as record levels of employee engagement. An experienced transport professional, Alex has almost 20 years of industry experience and a proven track record of delivering rail improvement and investment programmes. Having spent his early career as a consultant for Halcrow Fox, Alex worked with the Office of Rail Regulation before joining the Go-Ahead Group in 2005 as Strategic Planning Manager and, in 2007, as Commercial Director at London Midland, and finally as Managing Director – Rail Development. Alex is Chair of the Institution of Railway Operators and is a Fellow of the Chartered Institute of Logistics and Transport. Alex will talk about the recent past on Scotland’s Railway. He will share details of upcoming activities and he will talk about the skills and capacity needed to deliver what is needed today and for future generations.