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Scottish Engineering Quality Policy

 

The Association is dedicated to the quality policy which will ensure that its products and services fully meet the requirements of its customers at all times. The goal of Scottish Engineering is to achieve a high level of customer satisfaction. Commitment to the implementation of supporting managerial and operational systems is essential to realising that goal.

 

Scottish Engineering believes in the concept of client and supplier working together in pursuing this policy and in continually striving for improvements in service quality.
 

The quality policy is based on 3 fundamental principles:

 

1. Ensuring that we fully identify and conform to the needs of our customers.

 

2. Looking at our service provision processes, identifying the potential for errors and taking the necessary action to eliminate them.

 

3. Everyone understanding how to do their job and doing it right first time.

 

To ensure that the policy is successfully implemented, staff will be responsible for identifying customer requirements, and ensuring that the correct procedures are followed to meet those requirements.

Objectives needed to ensure that the requirements of this policy are met and that continual improvement is maintained in line with the spirit of the policy, will be set, determined and monitored at Management Review.

 

The quality policy principles and objectives will be communicated and available to staff at all times. Training will be an integral part of the strategy to achieve the objectives. 

 

Dr Peter Hughes                       

Chief Executive                                                             

 

Scottish Engineering Environmental Policy

 

Scottish Engineering is an employers’ representative organisation and is the major support and lobbying organisation for the manufacturing engineering industry in Scotland, comprising of 400 members.  We strive to assist our members to remain competitive by encouraging the use of many business improvement techniques.

 

Although Scottish Engineering is an office based organisation with no manufacturing capability, we recognise that as a business we have environmental responsibilities that we wish to address through ISO 14001: 2004.

 

Scottish Engineering is committed to continual improvement of its Quality and Environmental Management System (QEMS) and to the prevention of pollution by:

 

·    Monitoring and reducing our paper usage and postage costs.

·    Monitoring and reducing Company car emissions.

·    Monitoring and reducing our electricity consumption.

·    Monitoring and reducing our waste

      through better recycling.

The Company is committed to complying in full with all relevant environmental legislation and regulations, and with other requirements to which we subscribe.

 

The QEMS provides the framework for setting and reviewing our environmental policies, objectives and targets which we undertake at least annually.

 

This policy statement is issued with my authority and has been communicated to all staff and is available to our members and the public through our website.  The policies and procedures are mandatory for all staff and cannot be changed without my authority.

  

Dr Peter Hughes

Chief Executive