| Six Sigma in Transactional Areas such as HR & Finance |
| Tuesday, 15 November 2005 |
|
Speakers: Delia Matrecano, Michelle Briggs, Rolls-Royce There are many examples of the application of six sigma tools and techniques in manufacturing but very few covering transactional areas – as we found out when we started deploying lean six sigma in these areas. We will provide a top-level overview of the Lean Six Sigma tools and techniques we have used to help us improve some of our processes within both the HR and Finance functions. We will also share with you the issues we experienced along the journey and the key learnings from a lean six sigma perspective. We are hoping that some of you attending the session will be willing to share your own transactional experiences with us during the Q&A section. |