Six Sigma in a Transactional Environment at ScottishPower

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Wednesday, 27 March 2002

Speakers: Sheila Duncan & Neil Clitheroe, ScottishPower

ScottishPower embarked on the Six Sigma journey within the UK customer facing business in May 2001.

To date, we have fully trained 40 Black Belts and over 200 Yellow Belts in the Six Sigma methodology while experiencing significant benefits of over 300% returns.

Completing the initial stages of this journey requiring overcoming many different challenges and it is these challenges that will be the focus on this presentation. These include:

the role of leadership in the 6 Sigma deployment
the identification of projects to meet critical business needs
the rigorous tracking and delivery of benefits
affecting behaviours through change management / communications