| High Tech, Low Cost, Best Total Customer Experience (TCE) |
| Sunday, 14 November 2004 |
|
Speakers: Tony Boyle and Tommy Gillan, HP Simply stated our ambition is to become the number 1 technology company in the world. Our strategy is quite straightforward: High Tech: Innovative leading edge product and services where we can add value; Low Cost: At a price our customers can afford; Best TCE: With an experience that sets us apart HP Sigma+ is the methodology that we use to drive continuous improvement across all three components of our strategy. Two of our Blackbelts completed their training in January, concluded their projects in June/July, delivered the promised business benefit, presented to the Certification Panel and achieved Blackbelt Certification. Both will share their certification presentations - illustrating their approach, the challenges they faced, the tools they used, and the significant impact of their project(s) – real life, real time! |