| Experiences in Six Sigma Implementation in NCR |
| Thursday, 10 October 2002 |
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Speaker: Gardiner Arthur, NCR Improvement, has always been an integral part of the business in NCR Dundee, as such several improvement initiatives have been implemented over the last 15 years, Six Sigma has had the biggest impact, the widest implementation and also has the longest lifespan. The presentation will explain how NCR was introduced to Six Sigma, how we have developed and deployed the methodology over the last four years, from four pilot projects in January 1999, supported by an external consultancy firm to the present day where we are self-sufficient, with 15 Full-Time Black Belts and 4 Full-Time Master Black Belts on the Dundee campus alone. The presentation will include an insight into some of the mistakes that were made and the lessons we have learnt. |