|
|
How does the work work? – Applying Lean in a Service Industry |
|
Wednesday, 12 May 2004 |
Speaker: Allan Mees – Standard Life Assurance Company, Edinburgh
The story of how Standard Life are changing the way they think about “how the work works”. While Lean has a long history in manufacturing it is only in the last few years that service organisations have learned that a Lean approach can be applied to transactional processes. Creating a customer-focused mindset throughout the organisation has been the driving force behind Standard Life's Total Customer Satisfaction programme since 1993. At this session it is presented how Standard Life has been using Lean to understand and improve the customer experience.
The story includes case studies from customer facing, Human Resources and IT departments.
|
|
Raytheon 5 Years into the Six Sigma Journey |
|
Wednesday, 11 February 2004 |
Speaker: Derek Richardson, Raytheon
An outline of the transformation Raytheon has realised in the last 5 years through the execution of organisational change. Presentation will cover Benefits, Pitfalls, Lessons learned. We will talk about the Parallel Strategies Raytheon Deployed without which Six Sigma would not have been as successful.
|
|
|
<< Start < Prev 11 12 13 14 15 16 Next > End >>
|
|
Page 11 of 16 |
